Version 5.1 - August 13, 2020

FAQ001- BIOPEP® Food Supplements - Instructions for use

Q001-001-01: When am I supposed to take my food supplements ?

A: For best effects, we recommend taking 1 capsule of each chosen food supplements a day with the morning breakfast together with a small quantity of liquid (water, tea, coffee, juice, milk...).

Q001-001-02: What if I forget to take my food supplement in the morning ?

A: This is not an issue, you can actually take BIOPEP® Food Supplements capsule any time during the day with a small quantity of liquid (water, tea, coffee, juice, milk..); otherwise, you may also take 2 capsules the day after without any problem.

Q001-001-03: How long does the treatment last ?

A: There are 30 capsules in each BIOPEP® Food Supplement container; the effect kicks in gradually during the initial take and lasts between 2 to 6 months after your 30-day treatment has started depending on your age group.

Example: I start taking BIOPEP® Food Supplement capsules on March 1st and complete the take on March 30th; the treatment produces gradual effects from March on until anything between end of June and end of August, depending on your age group:

We have defined 4 age group:

  1. Less than 35
  2. Between 35 and 49
  3. Between 50 and 65
  4. 65+

We have also defined 4 efficiency periods for the treatment:

Phase 1 or White Period: It is period characterized by the ingestion of the 30 capsules of the container. During this period, the efficiency of the treatment goes from 0 to 100%.

Phase 2 or Green Period: It is the period just after where the treatment efficiency gradually slows down from the maximum to about 50%.

Phase 3 or Orange Period: It is the period where the treatment efficiency slows further down to about 10%; the end of this period is the ideal moment to reorder the product or plan a future treatment if you wish to enjoy continuous benefits.

Phase 4 or RED Period: It is the period at the end of which the treatment efficiency has gradually faded away and you are no longer covered/protected by the treatment.

All the above phases depend not only of your age group but also of your physical condition; the above phases therefore represent averages.

For age group 1, the efficiency of HXS BIOPEP® Food Supplements remains above 50 % during up to 6 (six) months after the treatment has started.

For age group 2, the efficiency of HXS BIOPEP® Food Supplements remains above 50% during up to 4 (four) months after the treatment has started.

For age group 3, the efficiency of HXS BIOPEP® Food Supplements remains above 50% during up to 3 (three) months after the treatment has started.

For age group 4, the efficiency of HXS BIOPEP® Food Supplements remains above 50% during up to 2 (two) months after the treatment has started.

HXS is working on an application that will drive the various HXS BIOPEP® users through this by letting them know where the theoretical treatment effectiveness stands as of today.

Until the application is released, an excel spreadsheet has been developed to provide initial support; if you are familiar with Excel spreadsheet, you can issue a request to us via the CONTACT page to receive the spreadsheet. Note however that the spreadsheet is still under test and provided “as is”.

Q001-001-04: Is there any counter-indication for taking BIOPEP® Food Supplements ?


A: There are no counterindication to our food supplements. NO specific issues have been reported since we commercialize our food supplements (i.e. 2015). In case of doubt, do not hesitate to contact your family doctor.

Q001-001-05: Can I take (ingest) more than 1  BIOPEP® Food Supplement at the time ?

A: YES, you can take (ingest) up to a maximum of 4 (four) different food supplements at the same time.

Q001-001-06: Do I have to wait between 2 BIOPEP® Food Supplement treatments ?

A: NO, you can take food supplements every day continuously as you see fit.

Q001-001-07: What is the maximum number of treatments of any individual Food Supplement that can be taken on a yearly basis ?

A: The maximum number of treatments for any individual Food Supplement is 4 (four) on a yearly basis whereas you can take a maximum of up to 4 (four) different Food Supplements concurrently.

Q001-001-08: Do you propose/recommend any specific calendar/program for taking BIOPEP® Food Supplements ?

A: YES, here is the general program we propose/recommend during the year:

q001-001-08.jpg

Another representation:

q001-001-08-001.jpg

Important remark:

Obviously, in the above tables, we have represented the Circulationpep each month of the year, meaning that we recommend it each month of the year without any specific preference; but remember that any BIOPEP® Food Supplement treatment remains effective anything between 4 to 6 months, therefore 2 or 3 Circulationpep treatments per year is sufficient for a full coverage by the treatment.

Q001-001-09: Why is Circulationpep recommended for a permanent take all over the year ?

A: As Circulationpep acts upon the blood circulation system which transports all the nutriments through our entire body, it is the perfect vehicle to optimize the positive effects generated by the other BIOPEP® products, hence the recommendation to take it as regularly as you wish.


Q001-001-10: Why do you recommend Immunepep and Oxypep to be taken together ?

A: These products are promoting 2 essential systems of our body: Immunity and Respiration; these are precisely the 2 systems which need to be performing at their best in specific period of the year (such as winter and spring), but not only; hence the recommendation which caters for a whole year top notch form along these lines.

Q001-001-11: Why  do you recommend DetoxPEP at these periods: March, July and November ?

A: Detoxpep specifically addresses liver and gastro-intestinal system to help these to get rid of toxins generally infesting them; we think that it is a good preparation for the year-end period which is generally very festive hence heavy for both our liver and gastro-intestinal system, whereas seasonal tipping points are also causing some stress to our body. However, this is a recommendation only, feel free to use it when you see fit.

Q001-001-12: What about Mobilitypep & Brainpep ?

A: These are flexible comfort products that you can decide to take in function of events in your life: if you plan to run a marathon in 3 months or restart jogging after the winter’s season, you’d better prepare in due time, right ?
On the other hand, if you feel the need for a kick to your memory, get relief for headaches or prepare for an intellectually intense activity, you ‘d like to be super-sharp, right ?

The only limitation is the concurrent ingestion of maximum 4 (four) BIOPEP® Food Supplements capsules.

In case of doubt, or if you want further advice to decide on your own BIOPEP® program, just send an e-mail to [email protected] or just come on our website Chat with your query and we will contact you to answer your questions so that you make the best choice of BIOPEP® Food Supplements, perfectly adapted to your situation and aspirations.


Q001-001-13: What is the relation between HXS BIOPEP® Food Supplements and BEAUTYPEP® Cosmetics ?

A: The whole idea behind creating these anti-ageing 2 lines of products based on revolutionary patented Peptides came from what is now HXS mantra: “What happens inside our body ALWAYS shows on the outside.”

So, what is the point of using efficient anti-ageing cosmetics if our body is crying for help ? Hence the idea of creating a perfect balance between the BIOPEP® anti-ageing food supplements product line to cope with the inside and the BEAUTYPEP® anti-ageing cosmetics that render for sure even better results on your skin (the outside) when your body is in perfect condition.

Q001-001-14: What is the duration of HXS BIOPEP® Food Supplements’ efficiency ?

A: This duration is variable depending mainly on your age, and on your individual constitution, but here is the representation of the food supplements depending on age range:

•    Age group 1 – 20 to 34


The cell natural regeneration is theoretically about optimal for individuals in this age group and therefore, 1 (one) take of any chosen BIOPEP® Food Supplement per year is generally sufficient for this age group.

Fig 1 - Age Group 1

Fig1: BIOPEP® Impact on Cells Regeneration for Age Group 1 – 20 to 34

The cell natural regeneration is theoretically about optimal for individuals in this age group and therefore, 1 (one) take of any chosen BIOPEP® Food Supplement per year is generally sufficient for this age group to keep cells regeneration at its peak level; however, for a full coverage and maximum efficiency, HXS recommend 2 (two) treatments per year for this age group.

Example:

Fig2: Example of optimal BIOPEP® utilization for a yearly full/continuous coverage

by the treatment for Age Group 1 – < 35


•    Age Group 2 – 35 to 54

The cell natural regeneration level for individuals in this age group starts to slow down and therefore, food supplements’ take becomes needed to maintain the natural cell regeneration at his best level.

Fig 3 - Age group 2

Fig3: BIOPEP® Impact on Cells Regeneration for Age Group 2 – 35 to 54

For the individual in this age group, the efficiency of HXS food supplement lasts around 4 (four) months in average, whereas the treatment improves the cells regeneration level during a period of up to 6 (six) months after the beginning of the treatment.

The above graph represents the efficiency of any BIOPEP® treatment on cell regeneration rate for age group 2, starting the 1st day of the treatment. 

During the 1st part of the treatment i.e. taking daily the 30 capsules, the treatment gradually reaches the maximum impact upon cell regeneration rates.

During the 2nd part of the treatment i.e. after taking the 30 capsules, the cell regeneration rate gradually returns to its initial rate over a period of maxim 6 months.

For the individuals in this age group, 2 (two) treatments per year can be sufficient to be covered during a whole year, although 3 (three) is the most optimal for an adequate coverage during a whole year.

Note that in order to remain fully and continuously covered by the treatment (i.e. keep cell regeneration level permanently at its peak), we recommend an order renewal maximum 4 months after treatment starts (i.e. before the efficiency level goes below 50%).

Example:

Fig4: Example of optimal BIOPEP® utilization for a yearly full/continuous coverage

by the treatment for Age Group 2 – 35 to 54


•    Age Group 3 – 55 to 64

The cell natural regeneration level for individual in this age group goes further down and therefore, food supplements’ take becomes further required to maintain the natural cell regeneration level at a better level.

Fig 5 - Age Group 3

Fig5: BIOPEP® Impact on Cells Regeneration for Age Group 3 – 55 to 65

During the 1st part of the treatment i.e. taking daily the 30 capsules, the cell regeneration rates reaches its optimal value.

During the 2nd part of the treatment i.e. after taking the 30 capsules, the cell regeneration rate gradually returns to its initial state on a period of maximum 4 (four) months.

In this age group, 3 (three) treatments per year can be sufficient to be covered during a whole year, although 4 (four) is the most optimal for a better coverage during a whole year.

Note that in order to remain fully and continuously covered by the treatment (i.e. keep cell regeneration level permanently at its peak i.e. an efficiency level > 50%), we recommend an order renewal maximum 4 months after the actual treatment start date (see below example).

Example:

Fig6: Example of optimal BIOPEP® utilization for a yearly full/continuous coverage

by the treatment for Age Group 3 – 50 to 65


•    Age Group 4 – 65+

The cell natural regeneration level for individual in this age group goes even further down and therefore, food supplements’ take becomes further required to maintain the natural cell regeneration level at a better level.

Fig 7 - Age Group 4

Fig7: BIOPEP® Impact on Cells Regeneration for Age Group 4 – 65+

The cell natural regeneration level for individual in this age group goes even further down and therefore, food supplements’ take becomes further required to maintain the natural cell regeneration level at its best possible level.

During the 1st part of the treatment i.e. taking daily the 30 capsules, the cell regeneration rates reaches its optimal value.

During the 2nd part of the treatment i.e. after taking the 30 capsules, the cell regeneration rate gradually returns to its initial rate over a period of 3 (three) months.

In this age group, a maximum of 4 (four) treatments per year for any individual chosen BIOPEP® food supplement is recommended for an optimal coverage during the whole year.

Note that in order to remain fully and continuously covered by the treatment (i.e. keep cell regeneration level permanently at its possible peak with an efficiency level > 50%), we recommend an order renewal maximum 2 months after treatment starts (see example below).

Example:

Fig8: Example of optimal BIOPEP® utilization

for a yearly full/continuous coverage by the treatment for Age Group 4 – 65+



FAQ001-002 BEAUTYPEP® Cosmetics

Q: Is there any specific precaution to be observed when using BEAUTYPEP® Cosmetics ?

None other than common sense’s i.e. do not put cosmetics on open wounds, eyes or swallow them; keep these away from children.

All HXS BEAUTYPEP® Cosmetic products have been fully dermatologically tested and work equally well with women and men.

Antihistamine has been added to all our BEAUTYPEP® cosmetics in order to prevent any unsolicited reaction.
In the very unlikely case you notice anything abnormal (red spots, irritations...), please consult your dermatologist for all safety; but note that no such event has been observed or notified to us since the launch of BEAUTYPEP® Cosmetics in 2015; besides, again, they have all been dermatologically-tested.

In case of a specific non-medical question, do not hesitate to take contact with us via our chat on the website, messenger via Facebook Page HEALTH XTENSION SCIENCE or via e-mail at [email protected] and we will assist you as soon as possible. For any urgent or serious medical issue, please contact your usual Doctor.

Q: What is the relation between HXS BIOPEP® Food Supplements and BEAUTYPEP® Cosmetics ?

The whole idea behind creating these anti-ageing 2 lines of products based on revolutionary patented Peptides came from what is now HXS mantra: “What happens inside our body ALWAYS shows on the outside.”
So, what is the point of using efficient anti-ageing cosmetics if our body is crying for help ? Hence the idea of creating a perfect balance between the BIOPEP® anti-ageing food supplements product line to cope with the inside and the BEAUTYPEP® anti-ageing cosmetics that render for sure even better results on your skin (the outside) when your body is in perfect condition.



FAQ002 – Promotions

HXS may decide from time to time to create promotions for its products (e.g. discount on purchase price, special price when bundling 2 or several products etc..).
To avoid any misunderstanding, we strongly recommend you read the specific promotion T&Cs before purchasing.

Q: How can I enjoy the promotion on the product (s) I want to purchase ?

The promotion will be automatically available to all HXS customers ordering through the web site. However, if the product subject to discount was already present in your purchase basket before the promotion (i.e. you may have forgotten it there.), you then need to delete it from your basket and reselect the new discounted product to populate your basket with the chosen product(s) at the discounted price.
If the promotion conditions do not appear in your basket, we recommend that you read the promotion’s specific T&Cs; if you think there is an issue, please, do not hesitate to drop a message in the Chat, Messenger or via email at [email protected] and we will get back to you as soon as possible with an answer.



FAQ-003 Products Price

FAQ-003/001 Currency

Q: How have we structured the various products prices?

The price of the product is originally formulated in CHF (Swiss Franc) as we are a Swiss company.

While surfing on HXS web site, you can select another currency (e.g. EUR, USD, GBP, HKD, SGD and JPY) and you will automatically see all the prices in the selected currency.

If you wish to purchase HXS products in a currency not directly available on the web site, just drop an e-mail to us ([email protected]) with a list of the products and number of items and we will provide you with a quote for your order in the requested currency.
 
When shown in another currency, the products prices are for information only as we refresh the various currencies Exchange Rates once a week only and there may be a small difference with the exchange rate applied by you payment/card provider (e.g. Master Card, Visa, American Express, Paypal, Alipay ..) at the moment of the execution of the payment transaction; the difference however should be minimal.

Note however that if you leave items shown in another currency than CHF in your cart for a while, the value of these items may vary in function of the evolution of the exchange rate of the CHF VS. other currencies.



FAQ-004 Various taxes

FAQ004-001 VAT

Q: Is the price I am charged with inclusive of VAT ?

For customers either residing in Switzerland or having their order delivered in Switzerland, VAT is calculated and applied.

For customers asking for delivery in any other country, HXS does not process any VAT data, therefore the price of the products calculated at the moment of the processing of the order DOES NOT include VAT possibly applicable in the country where the order is shipped; if applicable, this VAT will be requested from you at the time of delivery of your purchased goods by either the shipping company employee or your postman depending on the delivery mechanism adopted for your order’s shipment.

Q: What about VAT for orders shipping to a destination within the EU ?

For orders to be delivered to an address within the EU, HXS is considering a solution where the applicable VAT rate will be applied during the order placement process.
HXS will notify its customers when a suitable solution become operational, but at the moment, the conditions described in the above question apply.

FAQ-004/002 Customs taxes

Q: Is the price I am charged with inclusive of Customs Tax ?

HXS cannot possibly stay informed about every country applicable Customs taxes and do not take any responsibility in this matter; therefore, HXS does not process any local Customs taxes data possibly applicable in your country.
If applicable, these CUSTOMS taxes will be requested to you by post mail, by your local Customs authorities before delivery of your goods.

Q: What if I decide not to pay the requested Customs tax ?

If you decide not to pay the requested local Customs charges, the goods will be returned to HXS and you will be entitled to the refund of the amount your order minus any additional expenses generated by your refusal and CHF 50.— administration fee.
The refund will be executed as soon as the good are effectively returned to HXS in their original state.

In order to initiate a dialog with HXS in such a case, please send an e-mail to [email protected]ce.com to state your issue.

Q: What if  I decide to pay this local Customs tax ?

If you decide otherwise, the goods will be delivered to you as soon by your local Customs office as soon the payment of the due Customs tax is received by the local customs authorities.

FAQ-005 Shipping to your country delivery address

Q: Can you deliver anywhere in the world ?

HXS has partnered with 2 shipping companies: Swiss Post for deliveries to addresses in Switzerland and UPS for deliveries elsewhere. However, there may be sometimes temporary issues encountered locally by UPS in certain countries. 

If you expect unfortunately your order to be delivered in such a country, we will quickly notify you and examine with you the possibility of either

i) find an alternate delivery address where we can guarantee delivery of your order or – pitifully – ii) cancel your order and refund you.